Troubleshooting SD-PEX50055 Do not change any Motherboard BIOS SATA Configuration settings. Check if there is a BIOS update available for the motherboard. Remove and seat the card into a PCIe v2.0 x4/x8/or x16 slot. Confirm that the card is seated into a PCI v2.0 slot to function as advertised USB 3.0 5Gb/s and SATA III 6 Gb/s speeds. If seated into a PCIe v1.0/1.1 slot, it will only be able to run with 1 channel which is 1.5-3Gb/s transfer speeds. Assistance of 4pin floppy power feed is only necessary for USB 3.0 devices that require Power over USB 3.0 with no assistance of an AC power adapter. Windows: ============== This card should be recognized by the OS, but uses generic Windows AHCI driver when installed automatically. This card should be recognized in Device Manager. You will need to install 2 drivers total. 1 for the USB 3.0 Ports (Etron Folder) and 1 for the SATA ports (ASMedia) Download driver package here: http://sybausa.com/resource/SD-PEX50055/SD-PEX50055.zip Unzip/Extract all files. Run the Setup.exe file in ASM106x > Windows. It should be recognized in Device Manager as a "ASMedia 106x 6G Controller" in the IDE ATA/ATAPI controller section You can also install the ASM106x driver manually: Navigate to Device Manager. In the IDE ATA/ATAPI controllers sections, find "Standard SATA AHCI Controller" Right-click and Update Driver Software. Select: Browse my computer for driver software. Select: Let me pick from list of device drivers on my computer. Check in: Show compatible hardware. Click Standard SATA AHCI Controller/ or all devices Click Have Disk button Click Browse, navigate to Driver Windows files: ASM106x > Windows > Driver > VistaLater > (OS bit version) > asahci64.inf; click next. Window will prompt that the driver has no digital signature, Select: 'Install these drivers anyway' Drivers should be installed. Mac OS X: =============== Supports 0.89 and 0.88 supports Mac OS 10.7.2 only External HDD via USB 3.0 may need to be initialized/partitioned. Navigate to Disk Utility. Applications > Utilities > Disk Utility You will see a Partition tab. Then on that tab, select the partition layout you want, and at the bottom click 'Options...' — you'll be able to select GUID Partition Table from there. If there is already a partition, the HDD needs to be initialized, if there is no partition, you must create one. Also check for a software update. Linux: =============== As for Linux OS, you should install the xHCI and AHCI drivers from an update.